NOTICE! Notice: NEW AND IMPROVED! NOW IN BUSINESS FOR 4 YEARS!( Be advise that UPS does not deliver to P.O. Box addresses). Not responsible for incorrect shipping addresses! (We No Longer Ship International. We only ship within the Continental USA)
Notice: Accepted forms of payment are only: US POSTAL SERVICE Money Order.
Customer Service Policy
We ship UPS and US Postal Service. Please allow 1-2 weeks for delivery. (WE DO NOT SHIP INTERNATIONAL, WE ONLY SHIP WITHIN THE CONTINENTAL USA). Please be advise all orders must be paid by USPS Money Order. It's very simple. Contact us for instructions at: firstname.lastname@example.org. Thank you for your interest in our store and have a Wonderful Day!
REFUNDS/RETURNS: RICARDO'S GIFTS STORE gives customers the opportunity to return products within 30 days from the shipping date in order to receive refunds for product. Contact Us by email at email@example.com to submit your request to return a product. Make sure you have the Order Number, Product SKU, reason for return, and if it is a replacement or a credit. At which time the Return Authorization# with return instructions will be sent out to you via e-mail. You can receive a refund for any product if 1) the wrong product SKU was shipped or 2) the product shipped is defective in any way. If the product shipped is the correct product SKU and it was found in proper condition upon arrival, then you are still welcome to return the product. However, requesting a credit for your order will be subject to a 15-30% restocking fee and shipping costs will also not be reimbursed. No refunds or returns on perfumes or colognes.
If you have received a different product SKU then what was initially purchased, the item must be returned with the following: All original contents (product, manuals, instructions, etc.). Original packaging in new and unopened condition. Original invoice or receipt. Once you receive the return authorization information you can return the product according to the return information for a full refund less any restocking fees and shipping. Depending on the return
You can always find the products warranty information by going directly to the manufacturers site. Simply look up the Model Number on the manufacturers site to locate the warranty information. If the site does not provide the warranty information you may want to contact them via email or phone. If you have any questions simply contact us and we can provide you with warranty information.
JEWELRY RETURN POLICIES:
At RICARDO'S GIFTS, we strive to exceed your expectations. However, if you are not happy with your purchase for any reason, you have a 30 day period to return your jewelry for a 100% refund.
1. If you decide to return/exchange an item for any reason at all, simply enclose item for return with the return slip in the Pad Pak and seal. Then enlose the sealed Pad Pak in any cardboard box and tape shut.
2. Ship the package insured to our return address via US Postal Service Only. Refunds will be made by company check. Upon inspection of the merchandise, you will receive a 100% refund. Once the refund is processed, you will receive email notification. Please allow 30-60 business days for the refund to be credited to your account. Shipping is non-refundable.
Specially ordered merchandise is non-refundable. This includes shortened or lengthened bracelets, chains, watches and engraved items. For exchanges, include the new item number you would like to exchange for on your invoice and follow the same instructions as a return. Returned merchandise must be in new and undamaged condition.
Items returned after 30 days are not entitled to refunds.